This page (together with the documents referred to on it) tells you the terms and conditions on which we supply any of the goods ("Goods") listed on our website www.sleepeve.ie ("our site") to you. www.sleepeve.ie is the property of Eve Sleep PLC
Eve is the trading name of Eve Sleep Public Limited, a company registered in England under company number 09261636, whose registered office is 128 Albert Street, London, NW1 7NE.
Standard delivery within the Republic of Ireland of all eve Products is included in the prices you see on the Site – there are no hidden costs added at checkout. You have the option for faster delivery as set out and for the price as set out at Checkout.
Where does delivery take place?
Delivery of Products takes place at the front door of the property at the address you specified for delivery. This means that if the Products are being delivered to a flat or property with a reception/concierge, delivery shall take place at the front door of this property and not at the door of the specific property within an apartment block. Provided that we deliver the Products to the address you have specified in the order (or any other address agreed by us in writing) then the Products will be deemed to have been delivered and we will not be liable to you for non‑delivery of the Products, to the fullest extent permitted by law. We do not have to satisfy ourselves that the person who accepts delivery at the address you have provided is you or is a person authorised by you to accept delivery of the Products.
We don’t deliver to the inside of your property.
Unless the “two man delivery” option is selected (as described below), as part of the Services, we are only agreeing to deliver Products to the front door at the address you specified for delivery. We have no obligation to deliver any Products to anywhere else. However, we may do so as a courtesy – if this is the case, please note that (as described in the “Our liability” section) we disclaim our liability for damage we may cause to the interior of your property in doing so, to the fullest extent permitted by law.
Two Man Delivery Option.
If the two man delivery option is selected at the checkout or elsewhere and paid for, delivery of the Products will take place at the front door of the property but the delivery team we will take the Products to a place beyond the front door and within the property selected for delivery. You will be responsible for ensuring the delivery team have access to where you would like the Products delivered within the property, if they do not have access to where you would like the Products delivered they will leave the Product within the property at a suitable location decided by them.
When you become responsible for the Products.
Any Products in your Order will be your responsibility from the time we deliver them to you in accordance with this section and the Terms generally.
For logistical reasons, eve reserves the right to split shipments. This means that if you order multiple Products in one Order, the individual Products may be sent and arrive separately and potentially by different carriers.
If your Mattress has been delivered by us but you have changed your mind, we will collect your Mattress at no extra cost as long as you inform us within trial period of the affected Eve product.
Our prices on our IE website are in EUR and include all taxes (for example, our prices include VAT at the rate that is in force on the date you make a payment). The price that you will actually pay in respect of any Order will be the amount shown to you at the checkout page.
eve reserves the right to change the prices shown for the Products at any time.
You can pay for your purchase by all means available on the Website. The account associated with your payment method will be charged at time of Order.
The Customer fully authorizes eve to use the payment card to pay his/her Order and that such payment means legally giving access to sufficient funds to cover all costs of his/her Order on the Website. eve cannot be held liable for any fraudulent use of the payment method used.
We cannot be held responsible for any attempt to pay by means other than those offered on the Website when purchasing and especially in case of loss of payment (check or cash, for example).
eve reserves the right to suspend or cancel any Order and / or delivery, whatever its nature and level of execution in case of non-payment of any sum payable by the Customer or incident of payment.
The delivery of any new Order may be suspended in case of late payment of a previous Order, notwithstanding the provisions hereof.
All payments will be processed by a secure process data encryption so that no information provided by the Customer is intercepted by third parties.
It is up to the Customer to save and print the certificate of payment if he wants to keep the banking details of the transaction.
eve retains full ownership of goods sold until full payment of the full price in principal, fees, taxes and mandatory contributions included.
In case of unavailability of one or more Products after placing the Order, the Customer will be notified by email or telephone. The amount of the Order will be recalculated and the Customer will be charged the new amount, less the missing Products. If the Order is entirely unavailable, the Customer will be notified by email or telephone and its transaction will not be charged (or refunded). In case of unavailability of Products before or after Order, eve cannot be held liable for any loss suffered by the Customer, nor liable to any damages.
Please refer to our product warranty https://www.sleepeve.ie/warranty
Returns, Refunds & Exchanges
The following Products have a free trial period – mattresses, baby mattress, pillow and topper.
The free return period for each Product is as follows:
Mattress: 100 days
Pillow, topper, baby mattress: 30 days
Please refer to the individual product return policy for more details.
For all other Products not listed above - If you are not entirely happy with your eve purchase you have 30 days in which to return your product [unused and within its original packaging.] Please note that it may take up to 7 days for your bank to credit your account. We are not liable, and cannot take responsibility for, any bank charges that you may incur during the refund process.
In the event that substantial damage has been caused to the product or if the product has been used then we reserve the right to refuse a refund or exchange.
Within the Republic of Ireland, if you are returning a mattress during your free trial period, we arrange free collection. For all other Products you may want to return during their applicable free trial period, we will arrange a free return.
Any refund you are eligible for will be paid when the collection has been made and our quality control teams have assessed the Products for any damage.
Please note, for customers outside the Republic of Ireland, the 100 day trial period still applies but the free collection/return does not apply.
All items displayed on the Website, including but not exclusively the texts, commentaries, articles, illustrations, images and trademarks are protected for the whole world under copyright and intellectual property. Total or partial reproduction of the items available on the Website on any present or future medium is strictly prohibited.
Applicable laws require that some of the information or communications we send to you should be in writing. When using our site, you accept that communication with us will be mainly electronic. We will contact you by e-mail or provide you with information by posting notices on our website.
For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing.
Events outside our control
We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control ("Force Majeure Event").
A Force Majeure Event includes any act, event, non-happening, omission accident or Act of God beyond our reasonable control.
Our performance under any Contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event.
Our right to vary these terms and conditions
We have the right to revise and amend these terms and conditions from time to time.
You will be subject to the policies and terms and conditions in force at the time that you order your eve from us, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those policies or these terms and conditions before we send you the Delivery Confirmation (in which case we have the right to assume that you have accepted the change to the terms and conditions, unless you notify us to the contrary within seven working days of receipt by you of the mattress).
Privacy and security policy
If you wish to make an online purchase from us, then you will be required to provide certain personal information as a necessary prerequisite of being able to place an order.
Your information will be kept secure. You may contact us at any time for access to your information in order to ensure that the information is correct and up to date.
From time to time, we may use your correspondence information for direct marketing purposes linked solely to eve and which we believe are of a legitimate interest to you as our customers. You are free to opt out of direct marketing at any time by providing written notice of your request to [email protected]
Other Terms & Conditions
Customers passing an Order have read the details of the Products listed on the product page or in the FAQ or are deemed to have contacted the Customer Service if they consider that it lacks any information.
eve reserves the right to modify at any time the design, manufacture, materials or any other element of its Products and to notify the Customer by updating its Website. Information on the Website the day of the Order are those that are binding.
eve aims to inform the Customer and put him in a position to know the essential characteristics of the product. It is clarified that the photographs, graphics and descriptions of Products offered on the Website are indicative and not within the contractual field. eve agrees that the photographic Products or services on the Website is as faithful as possible to the Products or services themselves. However, given the digital mode of presentation of Products or services on the Internet, it is possible that the perception by the Customer of the photographic Products or services may not exactly match the product or service itself, that Customer acknowledges and agrees.
All the Products are made to comply with UK laws and regulations.
eve reserves complete freedom of its offer on the Website. eve is likely to change at any time the Products and / or services offered for sale on its Website without prior notice to Customer and without prejudice of Orders already placed by the Customer.
The offers presented by eve are valid until they are announced on the Website.
Law and jurisdiction
Contracts for the purchase of Goods through our site will be governed by English law. Any dispute arising from, or related to, such Contracts shall be subject to the non-exclusive jurisdiction of the courts of the UK
100 Night Mattress Trial
Our 100 night trial gives you the opportunity to test the mattress at home after purchase for 100 nights, starting on the day of delivery. At any time you can contact us to arrange a collection and refund if you are not entirely happy with the mattress. Your refund will be processed once the mattress is collected by our courier partner and assessed by our QC team for any damages. Collections are free of charge for customers within the Republic of Ireland, and for customers outside the UK it is your responsibility to arrange the return at your own cost. It is your duty to be available to package and pass the mattress back to our collections company. We reserve the right to refuse the 100 night trial to anyone associated with a mattress manufacturer/brand.
For further trial information, please refer to our Refunds, Returns & Exchange section
- Discount codes are only available on full purchases, paid up front. These discounts are not available on orders that use interest-free credit to make monthly payments.