all eve sleep reviews

  • 4.7/5 (340 Reviews)

Fixed my back!

My back is feeling so much better after getting this topper. A bit tricky to attach to the mattress, but once on it stays in place.

Delivery issue but good mattress

After paying extra for a more specific delivery slot, mattress did not arrive. I called and they said there’d been an issue and so I had to rebook. Annoying that I had to contact Eve to find this out, and had to take another day working from home, though they were apologetic and ... refunded the delivery cost. Mattress itself is comfortable so happy with our decision. Others have said it’s too hot - we haven’t found this although it is winter. So far, all good.

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Eve Mattress

The mattress is delivered in a compact box and was easy to move into place. The mattress itself is certainly firm (firmer than expected) but is very comfortable and robust.

Great service so far, not so great mattress

I really want to like this mattress! The company has been really nice so far. But right now I feel like it's a bit like sleeping on a board with some cushioning on top. It's so much harder than I expected it to be. I'm trying to give it time and see if my body gets ... used to it, but right now I'm waking up with back pain. :( It's making me so sad because I was ready to love it.

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eve

Hi Jennifer, Sorry to hear that you are finding your eve Hybrid mattress a little too firm. The mattress will soften slightly from when it is brand new, so we do hope that with a bit more time you start to feel more comfortable on your mattress. If this is not the case, please let us know and we can get your return sorted for you. Kind regards, The eve Sleep Team.

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Mattress delivery and shape

The mattress was delivered to number 6 not number 7 several days prior to the estimated delivery date, before I had moved to the property which meant it was sat outside in the cold for a few days. I asked for you to collect it but got refused. Eventually the neighbour brought it into ... their flat but I had to pay them £50 to get it back from them.The product does not seem properly formed at the edges. Currently having to sleep on the centre part to be comfortable. Have had nightmares most nights. Not a good experience. Wouldn’t recommend to anyone.

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eve

Hi Rachel, We're sorry that there was some confusion regarding your delivery date and that your mattress arrived earlier than you had anticipated. We offer a free delivery service where your mattress is delivered within 1 - 3 working days, so your order can arrive within 1, 2 or 3 days of you placing your order and your tracking number will show which day your parcel is scheduled for delivery. We want our delivery service to be nice and easy for our customers, so we will let our team know that the delivery time frame wasn't clear enough. In regards to the corners of your mattress not expanding properly, this is not normal, so we will get in touch with you directly to help. Kind regards, The eve Sleep Team.

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Customer service and sleep wasn’t great

The mattress didn’t have a great comfort should have been more moulded into the body with a firmer feel
eve

Hi Mr Tanner, We're sorry to hear that your eve mattress has not met your comfort expectations in terms of firmness and moulding abilities. We understand sometimes the eve mattress won't be quite right for everyone and this is one of the many reasons why we offer the 100-night trial. With more time, you may find that the mattress becomes more comfortable, but if you decide that you would like to return the mattress, please let us know on 0800 808 5766 and we can arrange this for you. Kind regards, The eve Team.

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Good product, bad delivery

I bought a mattress, 2 pillows, etc from eve and the products were delivered in two separate packages, which is fine. The first package, containing everything but the mattress, arrived fine. But the mattress delivery was very frustrating. I was at home the whole day waiting for it ... and suddenly I got a notification saying the delivery failed because the address was wrong. After contacting customer service, I rescheduled the delivery for the next day, only to receive a new notification of "wrong address". Only on the third delivery attempt I got the product.

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eve

Hi Hendrickson, We appreciate you taking the time to share your feedback with us and we apologise that your mattress delivery did not go smoothly. This certainly isn't the level of service that we wish to provide to our customers and your feedback will be taken on board. We do hope that despite the initial problems, you're enjoying your eve items and that they are helping you to get a better night's sleep. Kind regards, The eve Sleep Team

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Gorgeous

Thank you for the best sleeping experience of my life.

The best investment ever!

My partner and I decided to invest in an Eve (Hybrid) just after Christmas. It is by far the best investment we've ever made into our personal well beings. The mattress is fantastic, very comfortable, warm but doesn't overheat. It has absolutely changed our lives. I'd ... recommend it to anyone and everyone.

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Excellent Mattress

I’ve recently bought an eve mattress and all I can really say is wow. Very comfortable as it sculps itself to your body. Love it as does my wife. Great purchase and wholeheartedly worth the money.

Bed linen and cotton sheets are OK

I purchased the linen duvet set plus a fitted cotton sheet. Both do their job, no more no less. I've had them nearly a month now and subject to 4 washes, but they'll need a few more to soften up I think. Was fairly unimpressed with the after-sales experience, particularly ... messaging around delivery times.

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We Got It All

Best nights sleep myself and my girlfriend have ever had, it’s like being at a hotel every time we go to bed. We got the pillows (4 of them) and the mattress and the sheets and even some more sheets. And even a pattered protector. We had to get a matching yellow throw too.

Eve Mattress Topper

Bought this to go under an expensive new mattress on a wooden slatted bed. The mattress in store was on a divan, and the wooden slats made it harder. It’s fantastic, I know that’s not what it’s intended for, but it’s been absolutely brilliant. Made a massive difference.

Amazing customer service

We ordered an mattress and kept it for 6 weeks. I loved it but my husband wasn’t as happy. We returned it and ordered a topper instead which we both love. The whole customer service experience is fantastic, nothing is too much trouble and the staff are friendly & helpful. Give ... Eve a try you won’t be disappointed 👍🏻

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Amazing customer service

Lovely comfy mattress and the very best people to deal with

What a great mattress

Absolutely no regrets. By far the most comfortable thing I have slept on in my whole life. Thank you eve. You have made my nights so much more peaceful!

A good mattress giving me the support I need for a good night's sleep.

My Eve mattress is comfortable and gives me just the support I need. It was conveniently packed and (despite what the Which review says) it does have carry handles (underneath). Drawbacks were the delivery tracking (required me to accept the 96 pace UPS technology agreement - 96 ... pages is enough to send anyone to sleep!), lack of a collection or recycling facility for the old mattress, and Eve announcing a winter sale with 20% discounts, four days after I bought my mattress. The packaging has icons saying don't use scissors to cut the plastic wrapping, but the on-line care guide says Carefully cut the protective plastic covering with a pair of scissors. Confusing!

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Just a great mattress

I love my Eve mattress. Firm and supportive, I. I longer have achy shoulders every morning. Highly recommended!

Excellent

Very comfortable - sleep and back comfort have definitely improved!!

Comfortable mattress

Quite a lot of money for a big slab of foam, it’s comfortable enough but I’m concerned it might not be that durable and might deform over time. Too early to tell now.