all eve sleep reviews

  • 4.6/5 (382 Reviews)

Abysmal service

Order not received - missed delivery date over 48 hrs ago, and no new delivery date. Distinct lack of updates from Eve or the carrier. Expected better from a company selling a quality product. I shall be asking for a full refund.
eve

Hi Georgina, Our sincere apologies that your eve experience was less than perfect. This is certainly not the level of service that we aim to provide to our customers and your feedback has been taken on board. We understand your decision to cancel your order and our team have arranged for your refund to be processed asap. Kind regards, The eve Sleep Team.

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Too firm, caused lower back problems

We got this mattress a year ago because someone had recommended it. I previously had Casper, but after moving to the UK we decided to try Eve instead. Unfortunately, unlike the Casper, the Eve mattress is too firm. Even though on the website it says it is perfect for back sleepers ... and helps with alignment, my boyfriend and I constantly wake up with back pains. To make it softer, we recently decided to get a soft mattress topper, which has helped a lot, but it's definitely disappointing considering we bought a premium mattress and shouldn't have to need a mattress topper. I'm sorry to say I wouldn't be recommending this mattress to anyone.

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eve

Hi Anna, Thank you for taking the time to post this review and we're sorry to hear that you're finding your eve mattress too firm. Our mattresses are all medium-firm, which is about a 7 on a scale of 1 - 10 with 1 being soft and 10 being firm. It's a shame that this firmness isn't quite right for you and as much as we'd like this firmness to be perfect for everyone, we know sleeping preferences are very personal. This is one of the many reasons why we offer our 100-night trial. We hope that you can understand that as you are no longer in your 100-night trial period, we aren't able to offer you a return and refund. We do hope that the topper helps to you feel more comfortable on your eve mattress and if you have any further queries, just get in touch with us on 0800 808 5766 or [email protected] Kind regards, The eve Team

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Excellent mattress

Love, love, love my Eve mattress.

Olive green linen duvet

Beautiful fabric light and pure. Not for those with OCD who loke clean lones and no creases as linen holds the creases...bit I like that natural look....great product

Best Sleep Since Adam and Eve!

I always worry about purchasing a mattress online, especially from a comfort point of view, but I have to say, our Eve Premium Super King could not have fulfilled our needs better. Supportive, yet soft, it has helped me with ongoing shoulder pain as a side sleeper, and my wife can ... finally enjoy a night’s sleep without hot flushes, owing to the ‘magical properties’ of this mattress! Was it cheap? No. Was it worth it? I’d have paid double to see my wife sleep comfortably again. Thanks Eve.

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new big mattress for growing family

Our 2 year old daughter often sleeps with us and we are expecting another in August. So we needed a big comfortable mattress, and eve ticked the box. The delivery was great too!

Nice mattress and protector

The mattress arrived promptly but the protector took longer. They notified me the protector wouldn't be delivered for some time due to a lack of stock. This was not stated when ordering. This was frustrating but the communication was good.

Overpriced Mattress Topper

Bought a mattress several years ago and was and still am very happy with it. Based on this experience bought a mattress topper for a different bed and mattress recently. Paid £250 to realise it is mediocre at best and pointless at worst. Very disappointed. Will happily but a mattress ... again but never a topper.

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You can’t beat an EVA Mattress!

I love everything about my Eva mattress! I never believed a mattress could make such a difference to my back problems. I now sleep right through the night and no longer wake up with aches and pains. It really is worth every penny. It’s also brilliant for getting upstairs and it’s ... amazing watching it grow when you take it out of the box!

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Eve review

Mattress is amazing but not happy with 30% discount lies
eve

Hi Keith, We're really pleased to hear that you're happy with your eve mattress, although we are concerned that you weren't happy with the discount. We'll get in touch with you to see if there is anything that we can help with. Kind regards, The eve sleep Team.

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Hybrid King Size Mattress

Both ordering and delivery correspondence was quick and easy. The mattress is lovely, the difference from our sprung mattress to the hybrid is amazing. Both myself and my partner are happy with our purchase. The 100 day return option gives peace of mind.

Sweet dreams are made of Eve

My partner and I invested in a new Eve mattress and we’re absolutely over the moon. The mattress is comfortable and doesn’t have the old ‘memory foam’ sinking feeling. It provides the perfect balance of the bed supporting you whilst not being too firm. There is no movement ... transfer so your partner won’t feel a thing next to fidgety sleepers. It keeps things cosy whilst staying away from the hot and sticky memory foam of yester-year. The perfect mattress.

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I had a dream....

I had a dream that I wasn't fighting for a space on my bed. I had a dream that my nights were sleep-full. I had a dream that my back pain was gone. I had a dream that I loved my bed and my mattress so much that I never wanted to leave. And then I woke up and realised that was ... only a dream, so I decided to change that and ordered a new large bed and a new large Eve mattress and it was the best decision I made this year (together with my husband of course :) I know we could return our mattress if we didn't like it, but unfortunately we both love it and there is no way we are ever letting our Eve go. Besides that service was great, very efficient and professional, so what's not to like. Sleep - full nights for everyone please !!!

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Great Choice

I am delighted with my purchase of the Eve mattress. I have no problems getting used to it. Very comfortable, easy to move and I am also pleased with the pillow which is really good for my back and neck as I have osteoporosis.

Great mattress, quilts and protectors!

So far we have purchased the baby mattress, summer quilt (4.5 tog), pillows, protectors and they are all great. Not had any issues with any of them and built with good quality. A shame we bought our main mattress just before we knew about Eve. Pillow is my favourite as my neck ache ... has gone as a result of switching to Eve.

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Very pleased with my mattress

Very pleased with my mattress best night sleep I’ve had in years and the after sales service is exalant than thank you eve sleep

Good customer service

It took a while to respond to my request but it was easy to return & swap my pillow for the microfibre version and the customer service advisor was very attentive. Overall, very satisfied.

Pillow

Very good pillow. Comfortable to sleep on- your head sinks in but it gives good support. My neck ache has now gone!

Great service great product

Speedy service great tracking and an amazing product

Pillow - Horrible neck and shoulder pains

I ordered the pillow a bit more than a month ago. unfortunately, i was away when I received it so didn't get to test it straight away. When I started to use it, I got really horrible shoulders and neck pains, I thought it was due to something else, till I realized this week it's ... because of the pillow. I'm 10 days too late to get a full refund, and I'm stuck with an expensive pillow that get me horrible back pains, waking up on the morning not being able to move. I have to now spend money on osteopath and physio. I understand the limits of the warranty but still, I'm crying of pain and lost £60.

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eve

Hi Julie, We appreciate you taking the time to share your feedback with us. It's a shame that our eve pillow wasn't right for you and that you experienced some neck and back pain. We know that sleeping preferences are very personal, which is one of the many reasons why we offer our trial. Unfortunately, we aren't able to offer returns on our pillows outside of the 30-night trial and we hope that you can understand this. Kind regards, The eve Team.

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