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Hi Gordon, Our apologies that your refund has taken longer than promised. This is due to an accounting error on our behalf and our customer service team have been in touch with them to get this sorted this afternoon. You will receive your refund in the 3 - 5 working days and if you have any further concerns, please let us know on 0800 808 5766. Kind regards, The eve Team.
Hi Gill, We're sorry to hear that you're having this problem with your eve mattress. We can see that our team emailed you back in January to request some more information regarding the problems that you are having, but we haven't heard back from you yet. Our team will get in touch with you again so that we can get a warranty query started for you. Our team will be able to check if your mattress is wearing in accordance with our warranty and identify if any faults are present. You'll hear from us via email this afternoon. Kind regards, The eve Sleep Team.
Hi Jackie, It's a shame to hear that the eve topper and pillow were too firm for you, but we do appreciate you sharing your feedback with us and we are pleased that you are enjoying your eve duvet. Kind regards, The eve Sleep Team.